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Refund Policy

As the item, you are purchasing is digital goods, by delivering or downloading the item you have taken ownership of the product, and we cannot offer refunds or exchanges due to a change of mind.

If you have technical issues with the product or you can't download the files contact us and we will help you as soon as possible.

You can email us at support@creativechola.com we would love to answer all your questions.

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You can get a refund only for items that have not been downloaded

If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. You will be required to provide the receipt of the purchase in order to get a refund. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the item.

To complete your return, we require a receipt or proof of purchase.

Contact to support@creativechola.com if you need assistance.